Privacy Policy

The protection of your nonpublic personal information is important to our Dealership. It is common for companies like ours to share your nonpublic personal information with affiliated third parties (a company that is related by common ownership or corporate control) and, in some cases, with nonaffiliated third parties. Because we recognize that keeping your nonpublic personal information private is important to you, we would like to take this opportunity to explain our Privacy Policy.

About our Privacy Policy

Our Privacy Policy applies to those persons who obtain from us financial products or services to be used for personal, family or household purposes. Our goal is to respond to your inquiries and to provide products, services and other information you request. This Privacy Policy explains:
- The types of information we may collect about you
- The types of information we may disclose to third parties
- The types of third parties to whom we may disclose information
- How we protect the nonpublic personal information we collect about you

The Types of Information We May Collect About You

We may collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms, such as your name, address, telephone numbers, e-mail addresses, birth date, social security number, and driver's license information.
- Information we receive from your consumer credit reports or a consumer reporting agency, such as your credit score or credit history, account balances and payment history.
- Representations made by you to us or our affiliates, such as your employment history, sources of income, and your relationships with other persons or entities that you have listed as references.
- Information we collect or that you provide to us when you visit our website, such as your name, address, telephone numbers, and e-mail addresses. If you request e-mail contact from us or send us e-mail, we may retain your e-mail address and the messages themselves. We may also utilize "cookies" in connection with our website. A "cookie" is an online device used to track traffic patterns and usage and to provide you with more customized service by identifying you as a user, which may prevent you from having to enter information repeatedly. Cookies are often used online and do not harm your computer, nor do they identify you by name or address unless you have provided the information or set up your computer to do so. You have the option of programming your computer to prevent a cookie from being accepted.

The Types of Information We May Disclose

We may disclose all of the nonpublic personal information that we collect about you as a consumer, customer, or former customer to third parties as permitted by law. We may also disclose the nonpublic personal information we collect about you to third parties that perform services on our behalf or in connection with the products and services we sell, or to other financial institutions with whom we have joint marketing agreements, such as third parties who: Manufacture, supply, or administer the goods and services, including insurance products, GAP products, warranties and extended service contracts; advertise or market the products and services; make service and customer satisfaction inquiries on our behalf; or provide other related marketing services. We are permitted by law to disclose information about you to third parties that perform such services and/or to other financial institutions with whom we have joint marketing agreements. We are not required to give you the opportunity to opt out of such disclosures.

How We Protect the Nonpublic Personal Information We Collect About You

We take our responsibility to protect your nonpublic personal information seriously. Whenever we collect information about you, we restrict access to your nonpublic personal information to our employees and those third parties who need the information to provide you with the information to respond to your inquiries, to provide better customer service, and to provide products, services and other information you request. We explain the importance of protecting your nonpublic personal information to our employees and take appropriate measures to enforce employee responsibilities regarding our Privacy Policy. We also maintain physical, electronic and procedural safeguards to protect the confidentiality and security of the information we collect. We require any third party who receives information about you from us to agree to keep that information confidential and to use the information only as permitted by law.

Our Affiliates

Our Privacy Policy applies to the following affiliated Dealerships and Companies. These include: Klaben Ford, Inc., 1089 W. Main St., Kent, OH 44240; Crown Ford Lincoln Mercury, Inc., 3853 Youngstown Rd., Warren, OH 44484; Klaben Dodge, Inc., 1338 W. Main St., Kent, OH 44240; Klaben Chrysler Jeep, Inc., 1106 W. Main St., Kent, OH 44240; CSSI, Inc. (customer service & follow-up call center), 1250 W. Main St., Kent, OH 44240; Auto Loan, Inc. (finance company), 1250 W Main St., Kent, OH 44240.

If you have any questions regarding our Privacy Policy, please feel free to contact us.